Return/Refund/Replacement Policy

All returns require prior approval; please contact us either by phone or on-line to receive your approval prior to shipping the item(s).

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RETURN AND REPLACEMENT

• If the part customer received has manufacturing fault, German Motor will replace it without any additional cost.

• If the customer does not want it to be replaced, the charges paid will be credited to the customers account which they can use for another transaction on the site.

• If the customer opts for refund and does not want a replacement and credit, then German Motor  will deduct the shipping charges, plus a 21% of cancellation and handling charges.

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Requirements for Returns:

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Within 30 days of receipt of your order, you may request to return auto parts that:

• Are in their original packaging

• Have not been used, installed, or disassembled

• Are not damaged due to improper installation

• Do not have missing parts, hardware or instructions

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Once we have received your returned auto part(s), conducted an inspection of the return, and verified that your return meets the above guidelines, a return specialist will contact you to facilitate.

The return will be made to the original mode of payment only.

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ADDITIONAL COSTS

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German Motor will not refund any labor costs incurred by you or the installer of the products purchased at this website. Furthermore, we are not responsible for towing expenses, rental car expenses, or other additional costs for any reason.

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DAMAGED PRODUCTS

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Damage parts should be informed within 15 days after receiving the parts. Please include your Order Number on all correspondence.

 

 

CANCELLATION OF SALE

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Please note, all orders are electronically processed and forwarded to the Auto Parts warehouse immediately upon confirmation of the order.

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NO ORDERS CAN BE CANCELLED AFTER THE PAYMENT HAS BEEN CONFIRMED.

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NOTE: You may be required to provide the Order Number.

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ORDER CANCELLATION

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You can cancel your order if it is not shipped, however, German Motor reserves the right to deduct 16% cancellation fee.

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How to Submit Request?

By Phone: 

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+971 52 840 2630

+971 54 721 0030

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You can call us Saturday to Thursday 8:00 am till 8:00 pm (UAE time) and we will help you with your return request.

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By Whatsapp: 

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+971 52 840 2630

+971 54 721 0030

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By Website: 

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Click here to submit the contact form, please elaborate your issue and return request along with your order number. One of our customer representative will get back to you with solution.

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By e-mail:

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Send us an email to help@germanmotor.net.

Please mention the :

1)- Your Order number (You would have received one while you placed your order),  2)- Issue in the part or reason of return.

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Once you have submitted your request a returns specialist will call or email you within 48 hours (please allow us additional time for weekends and holidays) followed by an approval and instructions on how to return your item(s).

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German Motor is not responsible for items returned without proper return information (customer’s name, address and order number) on or in the box.

*Defective means the part has manufacturing fault.